We are committed to ensure your order reaches you safely and promptly.

• Explore our shipping options:
• Standard Shipping: Reliable and cost-effective delivery within 5–10 business days.
• Express Shipping: Fast delivery within 2–3 business days.
• International Shipping: We deliver worldwide with secure and trackable shipping options (delivery times vary by location).
• Free Shipping: Enjoy free standard shipping on orders above 1500€.
• Gift Delivery: Send directly to your loved ones with our elegant gift-wrapping and personalized note service (request at checkout).

Order Tracking
All orders include tracking details so you can monitor your package’s journey.

Packaging
Your jewellery is carefully placed in secure, personalised packaging to ensure it arrives in pristine condition.

Let us know if you’d like to add specific carrier names, regions, or other details!
For additional details about delivery times, costs, or tracking, please contact us.

Exchanges

• Items must be returned within 14 days from the date of purchase.
• Items should be in their original condition: unworn, undamaged, and accompanied by all receipts and packaging.
• Custom-designed pieces, personalised items, engraved jewellery and final sale are not eligible for return or exchange.
• For online exchanges, please contact us to facilitate the process.

Return Process

• In-Store Purchases: Present the item along with the original sales receipt at any of our store locations. Our staff will inspect the item to confirm it meets the return criteria. Refunds will be processed to the original method of payment.
• Online Purchases: Contact us within 14 days of receiving your order to initiate a return. Safely repackage the item in its original condition, including all tags, certificates, and packaging. Ship the item, insured for its full value, to the address provided by us. Use the prepaid return label provided by us. Be sure to retain your tracking information. Upon receipt and inspection, refunds will be processed to the original method of payment within the next 5 business days.

Additional Considerations

• Shipping and handling fees are non-refundable.
• For online returns, customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
• We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged returns.

For more details on our return policy or eligibility, please contact us.

Taking care of your jewellery ensures it stays beautiful and safe. Here are some tips to maintain your precious pieces:

• Mindful handling: remove jewellery before engaging in activities such as sports to prevent physical damage or even loss.
• Regular Cleaning: Use a soft cloth or a mild soap solution. Avoid abrasive cleaners.

3 weeks in case of stock unavailability.

DM Atelier
Fábrica Moderna
Rua Pereira Henriques 5, 1950-242 Lisboa, Portugal.

DM Shop
Coming soon

We offer a variety of secure payment methods to ensure a smooth shopping experience:

• Credit/Debit Cards: All major cards, including Visa, MasterCard are accepted.
• Digital Wallets: Pay conveniently using Apple Pay or Google Pay.
• Bank Transfers: Direct bank transfer for larger purchases or custom orders.

For any questions about payment methods, gift cards or assistance, feel free to contact us.